Refunds & Returns
I want you to love your Tabitha Mary print or gifts, but if for any reason you are not completely satisfied with them, simply contact me and return the item(s) to us within 14 days of the order date along with your original invoice. If you have any issues or complaints or your order simply hasn't arrived please contact me WITHIN 14 DAYS, for a replacement or refund to be issued.
- I cannot accept returns on any personalised or framed prints as these are made to order.
- I ask that the item(s) you send back to me are in the same condition I sent them out to you and in the original packaging.
- I am happy to exchange any item (excluding framed or personalised prints) if you have changed your mind but I will ask you to pay the postage costs to send the replacement exchange.
- Your refund will be credited in the same manner and to the same account used to make the original purchase.
- I regret that I am unable to refund the postage costs for returns.
How long will it take to process?
I process a refund or exchange within 5 working days of receipt of your return. I will email you confirmation of a refund or send a replacement.
If for any reason it has been more than 5 working days since I received your return, please email me. Quoting your name, address and order number and I will follow up within 24 hours.
What if my order is damaged?
Please accept my sincerest apologies if the item(s) you have received is not what you originally ordered or is damaged in any way. Please email me within 5 working days with your name, address, order number and photos of the damaged item(s) and let me know if you would like a full refund or a replacement which will be sent out again standard delivery and free of charge. I may ask you to return the damaged item.
Can I change or cancel my order?
If I haven't yet posted your item(s) then you can email me quoting your name, address and order number to change or cancel your order and request a full refund.
Where do I send my return?
Please return items to:
Tabitha Mary Cross, 8 Woodside, Eaton Bray, LU6 2RQ
Return postage needs to be covered, I recommend using a tracked service.
It's important to carefully read and understand the returns policy before making your purchase.